Privacy Policy

1. Introduction

Twinr.AI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Personal Information

• Account information (name, email address)
• Payment information (processed securely via Stripe)
• Profile information you choose to provide

2.2 Usage Data

• Conversation history with AI creators
• Voice call recordings and transcripts
• Token purchase and usage history
• Device and browser information

2.3 Creator Content

For creators, we collect audio samples and content from connected social platforms (YouTube, TikTok, Instagram) to train AI voice clones and knowledge bases.

3. How We Use Your Information

• To provide and maintain our services
• To process payments and prevent fraud
• To train and improve AI models for creator clones
• To communicate with you about your account
• To comply with legal obligations

4. Data Sharing

We may share your information with:

• Service Providers: Stripe (payments), Supabase (infrastructure), ElevenLabs (voice cloning), OpenAI/Anthropic (AI processing)
• Creators: Conversation data with the specific creator you interact with
• Legal Requirements: When required by law or to protect our rights

5. Data Retention

We retain your data for as long as your account is active. Conversation history is retained for 12 months. You can request deletion of your data at any time through account settings.

6. Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent

7. Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, secure authentication, and regular security audits.

8. Contact Us

For privacy-related inquiries, contact us at: privacy@twinr.ai